Semiconductor
NFABSM Equipment Support Services
This OEM needed to provide its customer with a major redesign of its capital equipment without placing a significant burden on its current structure. This upgrade would ensure future visibility with name recognition on its current tool line.
To provide a first time major change to a legacy tool set without increasing its current head count. The task was to complete 100 upgrades in a two-year time span while keeping its customers’ costs in alignment.
This company decided to outsource the project. However, they wanted to maintain the total customer relationship. They estimated that, if the program was successful, they would have the option to provide more than 100 upgrades throughout the US and Asia in a 24-month time span. WGNSTAR would be the overall project labor supplier and would become the subject matter experts on the legacy tool set.
By having WGNSTAR provide the labor solutions, the cost would be maintained at a managed level, and no additional manpower/head count would be added by the OEM. Customers are always asking for additional work to be done while waiting on a project to be completed. By using the outsourced labor solution, the OEM could control its manpower requirements by stating that the work was outsourced to a specialized vendor. Any change orders would have to be performed on an upfront materials and labor basis.
Customer request for FAB support requiring 8 permanent headcount at short notice
Learn More Customer request for Corrective and Preventative Maintenance on high tech equipment, tools down in the FAB and need support to keep production at the required level. Learn More Customer had a requirement to support installation in region where they lacked skills and infrastructure. 
Team Deployed to increase customer tool uptime
Tool installation project