Field Service Technician

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule: Days M-F
Pay Rate: $26-$29
Location: North Phoenix, AZ
Position Type: Full Time
Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities:

• Diagnose and resolve electrical or IT communication issues, supporting installation, commissioning, and field troubleshooting.
• Train customers and new engineers on proper installation and troubleshooting procedures.
• Prepare and submit service reports and daily updates for management.
• Ensure compliance with safety standards, attending required training and monitoring adherence to site policies.
• Maintain strong customer relationships, communicate effectively on repairs and downtime, and assist in product sales support.

Requirements:

• Comfortable working with small objects and have good hand-eye coordination. Strong problem-solving skills and the ability to work well under pressure are also must-haves. You must also be able to follow instructions carefully and adhere to strict safety protocols.
• Comfortable working in cleanrooms and be responsible for a variety of tasks and to have strong attention to detail and be able to work in a fast-paced environment
• Strong knowledge of electrical troubleshooting and repair (low voltage experience)
• Use of Microsoft Office applications

Preferences:

• Bilingual capability – Mandarin or Spanish (preferred)
• Positive working attitude
• High school diploma or equivalent
• Relevant facility-related licenses preferred (e.g., Electrician Class B/C, aerial work platform).
• Military background (preferred)

Physical Effort/Activities:
May be required to walk up to 5+ miles per day, be on feet for 8-10 hours at a time, and occasionally climb ladders while utilizing fall protection. The ability to bend, twist, push/pull, crouch, kneel in confined spaces, and lift up to 40 pounds is required. Some tasks may require wearing a Supplied Contained Breathing Air Respirator for short periods (10-15 minutes) while working with chemicals. PPE made available includes safety glasses, hard hat, ear plugs, chemical aprons, gloves, and more.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

The people who thrive most on our teams are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, adapt quickly to changing environments, and leverage their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

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